Last updated: September 1st, 2026

Trayne Holdings Pty Ltd trading as Topargee RV, Caravan & Marine Accessories ("Topargee", "we", "us" or "our") operates the Topargee UK online store and website including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Topargee is powered by Shopify which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information including inferences drawn from this personal information depending on how you interact with the Services, where you live and as permitted or required by applicable law:

·        Contact details including your name, address, billing address, shipping address, phone number and email address.

·        Payment and transaction information including payment method, payment confirmation and transaction details. Payment card information may be collected and processed directly by Shopify or our payment service providers. We do not necessarily receive or store your full payment card details.

·        Account information including your username, password, security questions, preferences and settings.

·        Transaction information including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel and your past transactions.

·        Communications with us including information you include when contacting customer support or otherwise communicating with us.

·        Device information including information about your device, browser or network connection, your IP address and other unique identifiers.

·        Usage information including information about how and when you interact with or navigate the Services.

·        Special category information. We do not intentionally collect special category personal data through the Services and ask that you do not provide such information unless it is necessary and we have requested it.

Personal Information Sources

·        Directly from you including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

·        Automatically through the Services including from your device when you use our products or services or visit our websites and through cookies and similar technologies.

·        From our service providers including where they provide technology, payment, fulfilment, shipping, analytics, advertising or other services to us.

·        From our partners or other third parties where permitted by law.

How We Use Your Personal Information

·        Provide, tailor and improve the Services. We use your personal information to provide the Services including to perform our contract with you, process payments, fulfil orders, remember preferences, send account and order notifications, process purchases, returns, exchanges or other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews and improve the customer experience.

·        Marketing and advertising. We may use personal information for marketing and promotional purposes including sending marketing communications and showing advertising for our products or services. Where consent is required by applicable law we will obtain it before sending electronic marketing or using non-essential advertising technologies. You can withdraw consent or opt out of marketing at any time. For UK users, electronic direct marketing and the use of relevant tracking technologies will also be handled in accordance with applicable UK privacy and electronic communications requirements.

·        Security and fraud prevention. We use personal information to authenticate accounts, provide a secure shopping experience, detect and investigate possible fraudulent, illegal, unsafe or malicious activity and protect our Services, customers and business.

·        Communicating with you. We use personal information to provide customer support, respond to enquiries and maintain our business relationship with you.

·        Legal reasons. We use personal information where necessary to comply with applicable law, respond to valid legal process, establish or defend legal claims and enforce our terms or policies.

Lawful Bases for Processing

Where UK GDPR or EU GDPR applies, we process personal information only where we have a lawful basis to do so. Depending on the circumstances these bases may include:

For UK users, references in this Privacy Policy to UK data protection law include the UK GDPR and the Data Protection Act 2018 as amended from time to time including by the Data (Use and Access) Act 2025 where applicable.

·        Contract: where processing is necessary to enter into or perform a contract with you such as processing an order, taking payment, arranging delivery or handling a return.

·        Legal obligation: where processing is necessary to comply with legal, tax, accounting, regulatory or other obligations.

·        Legitimate interests: where processing is necessary for our legitimate business interests or those of a third party and those interests are not overridden by your rights and interests. This may include customer service, security, fraud prevention, improving our Services and certain marketing activities where permitted by law.

·        Consent: where we ask for your consent including for certain marketing, analytics, advertising or cookie activities. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how the Services are used and support analytics and advertising. Where required by UK or EU law, non-essential cookies and similar technologies will not be used unless you have provided consent. You can manage your choices through the cookie banner or cookie settings available on the website. Please refer to our Cookie Policy or cookie settings for further information about the technologies in use.

How We Disclose Personal Information

·        With Shopify and vendors or service providers who perform services on our behalf such as payment processing, IT services, analytics, customer support, cloud storage, fulfilment and shipping.

·        With fulfilment and logistics providers including Amazon where Amazon provides fulfilment services for an order placed through the Topargee UK online store. Information shared for this purpose may include your name, delivery address, contact details and relevant order information. Topargee remains responsible for the handling of your personal information as described in this Privacy Policy where we determine the purposes and means of that processing.

·        With business and marketing partners where necessary to provide marketing services and advertising. Where applicable, these parties process information in accordance with their own privacy notices and applicable law.

·        With email and marketing service providers who may process subscriber information to manage subscriber lists, send marketing communications and measure engagement. Where required by law, marketing communications will only be sent with the appropriate consent or other lawful basis and you may unsubscribe at any time.

·        When you direct or consent to disclosure such as where information is required to ship products or where you use third-party integrations.

·        With our affiliates or within our corporate group.

·        In connection with a business transaction or where necessary to comply with legal obligations, enforce our terms or policies or protect the rights, property or safety of Topargee, our customers or others.

Relationship with Shopify

The Services are hosted by Shopify which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information submitted through the Services may be transmitted to and processed by Shopify and other service providers in countries other than the country in which you live.

Shopify may also process information obtained from your interactions with our store and other merchants in connection with certain enhanced Shopify features. Where Shopify acts independently in determining the purposes and means of that processing, Shopify is responsible for that processing and for responding to requests relating to it.

For more information about Shopify's processing and your rights, visit https://www.shopify.com/legal/privacy/app-users and https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a site that is not controlled by us, you should review that party's privacy and security policies and other terms. We are not responsible for the privacy or security practices of third-party websites or platforms.

Children's Data

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by applicable law. If you believe a child has provided personal information to us inappropriately, please contact us using the details below so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable technical and organisational measures designed to protect personal information. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected including to provide the Services, maintain appropriate business and transaction records, meet legal, tax and accounting requirements, resolve disputes and enforce agreements. The applicable retention period will depend on the nature of the information, the purpose for which it is processed and any legal or regulatory requirements.

Your Rights and Choices

Depending on where you live and subject to applicable exceptions and limitations, you may have rights in relation to your personal information including:

·        Access: to request access to personal information we hold about you.

·        Correction: to request correction of inaccurate or incomplete personal information.

·        Deletion: to request deletion of personal information in certain circumstances.

·        Portability: to receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, request its transfer to another organisation.

·        Restriction: to ask us to restrict processing in certain circumstances.

·        Objection: to object to certain processing including processing based on legitimate interests and direct marketing.

·        Withdrawal of consent: where processing is based on consent, to withdraw that consent at any time.

·        Marketing preferences: to opt out of promotional emails at any time using the unsubscribe option in our emails. We may still send non-promotional communications relating to your account, orders or our legal obligations.

Automated Decision-Making

We do not currently use solely automated decision-making that produces legal effects or similarly significant effects concerning you. If this changes, we will update this Privacy Policy and provide the information required by applicable law.

Exercising Your Rights

You may exercise your rights by contacting us using the details below. We may need to verify your identity before responding to a request. We will respond within the period required by applicable law. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us using the details below. We will acknowledge and consider privacy complaints and respond within the timeframe required by applicable law.

If you are in the United Kingdom and remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO). Further information is available at https://ico.org.uk.

If you are in the European Economic Area, you may lodge a complaint with the data protection supervisory authority in your country. A list of EEA supervisory authorities is available at https://edpb.europa.eu/about-edpb/about-edpb/members.

International Transfers

We may transfer, store and process personal information outside the country in which you live. Where personal information is transferred from the United Kingdom or European Economic Area to a country that has not been recognised as providing an adequate level of protection, we will use an appropriate safeguard as required by applicable law. This may include the European Commission's Standard Contractual Clauses for EEA transfers and the UK International Data Transfer Agreement or UK Addendum to the Standard Contractual Clauses for UK transfers where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or regulatory guidance. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide any additional notice required by applicable law.

UK Representative

As Trayne Holdings Pty Ltd is established outside the United Kingdom, we have appointed ELEMENTS MAINTENANCE (LONDON) LIMITED as our representative in the United Kingdom for the purposes of Article 27 of the UK GDPR.

You may contact our UK Representative about matters relating to the processing of your personal information under the UK GDPR:

Name: Mark Benjamin Wayne
Company: ELEMENTS MAINTENANCE (LONDON) LIMITED
Address: 194 Station Road, Edgware HA8 7AT UK

Email: compliance@elementsmaintenance.co.uk

 

You may also continue to contact Topargee directly about privacy matters at sales@topargee.com.au or by telephone on +44 20 3769 9675.

Trayne Holdings Pty Ltd trading as Topargee RV, Caravan & Marine Accessories remains the data controller responsible for the personal information described in this Privacy Policy.

Contact

If you have questions about our privacy practices or this Privacy Policy, wish to exercise your privacy rights or wish to make a privacy complaint, please contact us:

·        Email: sales@topargee.com.au

·        Telephone: +44 20 3769 9675

For the purposes of applicable UK and EU data protection laws, Trayne Holdings Pty Ltd trading as Topargee RV, Caravan & Marine Accessories is the data controller responsible for the personal information described in this Privacy Policy.

We do not publish a personal residential address in this Privacy Policy. Any address that must be provided for a specific legal, regulatory, returns or service purpose will be provided through the appropriate business process or displayed elsewhere on the website where legally required.