Shipping policy

Last updated: 19th August 2026

This Shipping Policy applies to orders placed on our UK website and delivered within the United Kingdom and the Isle of Man. Orders are fulfilled from UK facilities, including through Amazon’s fulfilment network (FBA/MCF).

Order Processing

 We process most orders within 1–2 business days (Monday–Friday, excluding UK public and bank holidays).

Orders placed after our daily cutoff or on weekends/holidays will begin processing the next business day. 

Pre-orders or back-orders will ship when available. Estimated ship dates appear at checkout or in your confirmation email.

How We Ship

To get your order to you faster, we may ship from Amazon warehouses or other trusted logistics partners. 

Packaging may show Amazon or other fulfilment provider branding, but you are always purchasing directly from Topargee. Amazon acts as our fulfilment provider for these orders.
The carrier may be Amazon Logistics or another carrier selected by our fulfilment provider based on destination, speed and availability. Some items may ship separately.

Shipping Options & Rates

Shipping options and rates are shown at checkout based on destination, weight/size and selected speed.

Promotional shipping offers (when available) will be applied at checkout and may be limited to certain destinations or order values.

Estimated Delivery Times

• Standard and expedited delivery options may be available depending on the delivery address and current Amazon MCF service levels.
  
• Estimated delivery dates and available shipping options are shown at checkout.
  
• Some locations may receive faster delivery depending on current fulfilment availability.
  
• Remote areas, the Isle of Man and peak seasons may take longer.

Delivery dates are estimates and may be affected by weather, carrier delays and other events outside our reasonable control. We will display the best available delivery estimate at checkout. Nothing in this policy affects your statutory rights regarding delivery under UK consumer law.

Shipping Destinations

We currently deliver orders placed through our UK website to England, Scotland, Wales, Northern Ireland and the Isle of Man. We do not currently deliver website orders to Jersey or Guernsey. Delivery to some addresses or remote areas may be restricted; if we cannot deliver to your address, we will notify you and cancel the order or request an alternative address.

We do not currently ship international orders from the UK website outside the United Kingdom and the Isle of Man.

Order Tracking

You will receive a shipping confirmation email with tracking once your order is dispatched by our fulfilment provider or handed to the carrier.

Tracking updates may take up to 24 hours to appear after the label is created.

When Delivery is Complete

Responsibility for the goods remains with Topargee until they are delivered into your physical possession, or the physical possession of a person you have identified to receive them, except where otherwise provided by law.

If tracking shows your order as delivered but you cannot locate it, please check with household members, neighbours and any safe place identified for delivery, then contact Topargee so we can investigate with the carrier.

Shipping Address Accuracy

Please double-check your shipping address at checkout. Incorrect or incomplete addresses may cause delays or returns. If you notice an error, contact us immediately, we may be able to correct it before dispatch.

If a package is returned as undeliverable, we may either:
(a) reship after you confirm a correct address (additional charges may apply), or
(b) arrange an appropriate refund, subject to our Refund Policy and your rights under applicable UK consumer law.

If Something Goes Wrong

If your order arrives damaged or incomplete, please contact us as soon as possible and preferably within 7 days of delivery with your order number and photos of the product and packaging. This helps us investigate the issue with our fulfilment provider or carrier and does not affect your statutory rights.

If tracking stalls or says “Delivered” but you can’t find the package:

1. Wait 24–48 hours for possible late scans.
2. Check with neighbours or household members and any safe place identified for delivery.
3. Then contact us so we can investigate with the carrier and assist with next steps.

Order Changes & Cancellations

We process orders quickly and cannot guarantee that an order can be changed or stopped once it has entered the Amazon fulfilment process. If you contact us promptly, we will do our best to assist. If we cannot intercept the order, you can follow our Returns process after delivery. This does not affect any statutory right you may have to cancel an online purchase. Please see our Refund Policy for information about the 14-day right to cancel.

Split Shipments & Substitutions

Items may ship separately as they become available. We may use functionally equivalent packaging or protective materials that differ from product images.

Holidays, Weather & Events Beyond Our Control

Carriers may experience delays during peak seasons or due to weather or other events outside our reasonable control. Delivery dates are estimates. Nothing in this section affects your statutory rights regarding delivery under UK consumer law.

Returns & Refunds

All returns must be handled directly with Topargee. Amazon cannot process returns for purchases made through our store.

Please contact us first at sales@topargee.com.au with your order number and details of the issue to receive return authorisation and the correct return address. Unsolicited returns may be refused or delayed.

For returns made under the statutory 14-day right to cancel, customers are responsible for the direct cost of returning the goods. Where goods are faulty or do not conform to your statutory rights, Topargee will bear reasonable return costs where required by UK consumer law. For full terms, please see our Refund Policy.

Customer Support

Questions? Contact us at sales@topargee.com.au with your order number.