Refund policy

Last Updated: 19th August 2026

Topargee products purchased through our UK online store may be returned under the statutory 14-day right to cancel, subject to the conditions below. Customers are responsible for the cost of returning goods when cancelling because they have changed their mind. Where a cancellation is valid, Topargee will refund the product price and the cost of our least expensive standard delivery option. Topargee products also come with a 12-month limited warranty against manufacturing faults and defects. This warranty is in addition to and does not affect, your statutory rights under UK consumer law.

14-Day Right to Cancel

If you are a consumer purchasing online from Topargee, you generally have the right to cancel your order without giving a reason within 14 days from the day after you, or a person nominated by you, receives the goods.

To exercise this right, you must notify Topargee of your decision to cancel within the 14-day cancellation period by contacting us at sales@topargee.com.au. After notifying us of your cancellation, you must return the goods without undue delay and no later than 14 days after you told us that you wish to cancel.

You are responsible for the direct cost of returning goods when exercising the 14-day right to cancel.
You may inspect the product as you would reasonably be able to in a retail store. If you handle or use the product beyond what is necessary to establish its nature, characteristics and functioning, Topargee may make a deduction from your refund to reflect any reduction in value, where permitted by law.

Refunds Following Cancellation

For a valid cancellation, Topargee will refund the price paid for the product together with the cost of our least expensive standard delivery option available for the order. If you selected a more expensive or express delivery service, the additional delivery cost above our standard delivery charge will not be refunded.

We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first. Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

Warranty Information

All Topargee products are covered by a 12-month limited warranty from the date of purchase against manufacturing faults and defects in materials and workmanship. Warranty applies to purchases made directly from Topargee or Authorised Resellers. Proof of purchase may be required.

The Topargee 12-month warranty is a commercial warranty provided in addition to your statutory rights under UK consumer law and does not limit or replace those rights.

During the first 30 days, UK consumers may have a statutory short-term right to reject goods that are faulty, not as described or not of satisfactory quality and receive a refund in accordance with the Consumer Rights Act 2015. After the first 30 days, other statutory remedies may apply, including repair or replacement and in certain circumstances, a price reduction or refund.

What’s Covered

The Topargee warranty covers manufacturing faults or defects in the original product and products that fail under normal intended use when installed, used and maintained in accordance with the product instructions.

What’s Not Covered

The Topargee warranty does not cover fair wear and tear; improper use or installation; failure to follow instructions or care and maintenance requirements; accidental damage; alterations, modifications or misuse; severe weather events; pests or animals; use with incompatible accessories or fittings; or commercial or industrial use unless specifically approved. These warranty exclusions do not limit any statutory rights that cannot lawfully be excluded.

Making a Warranty Claim

Customers should contact Topargee at sales@topargee.com.au for guidance. Our technical team will assist with troubleshooting and if necessary, you may be asked to return the product for inspection.
If a product is confirmed to be faulty or otherwise does not conform with your statutory rights, Topargee will provide the applicable remedy and will bear reasonable return costs where required by UK consumer law.

Damaged in Transit

If your product arrives damaged, please notify Topargee as soon as possible and preferably within 7 days of delivery by emailing sales@topargee.com.au. This helps us investigate the issue with the carrier. This requested notification period does not affect your statutory rights.

Lost or Undelivered Orders

If your order has not arrived, please contact Topargee so that we can investigate the shipment with the carrier. Where an order is confirmed as lost or is not delivered as required, Topargee will arrange an appropriate replacement or refund in accordance with applicable UK consumer law.

Returning a Product

Before returning a product, please contact Topargee so that we can provide the appropriate return instructions. Products should be securely packaged in a sturdy box with suitable padding to protect them during transit. We recommend using a trackable delivery service and retaining proof of postage.
For a cancellation or change-of-mind return under the 14-day right to cancel, the customer is responsible for return postage. This does not apply where Topargee is required by law to bear the reasonable cost of returning faulty or non-conforming goods.

Return Address

Before returning a product, please contact Topargee at sales@topargee.com.au to obtain return instructions and the appropriate return address. Please do not send products to an Amazon fulfilment centre unless specifically instructed by Topargee.

Purchases Through Other Sales Channels

Where a product was purchased through a third-party marketplace or Authorised Reseller, the applicable marketplace or reseller return process may apply to the return or refund. The Topargee 12-month limited warranty remains subject to the terms set out above.

Consumer Law Rights

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact Us

Email: sales@topargee.com.au
Phone: (+44) 20 3769 9675